Ticketing System Features & Help Desk Solutions | Van Der Wall Tech

Explore the features of our next-generation SaaS worklow system. Designed to streamline customer support for modern businesses.

Product Walkthrough

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Inbound & Outbound Email Ticketing

Automatically receive external emails as tickets and reply directly within Van Der Wall Tech—keeping all communication in one place reducing ticket MTTR.

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Custom Forms

Collect all required details upfront with customizable forms, eliminating back-and-forth while driving down MTTR.

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Real-Time Email & SMS Notifications

Keep agents informed at every stage with instant notifications, boosting transparency and further reducing MTTR.